1. Introduction

Welcome to FastCart! Your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, mobile application, and any related platforms.

By accessing or using FastCart, you consent to the practices described in this policy. If you do not agree, please discontinue using our services.

2. Information We Collect

We collect different types of information to provide and improve our services, enhance security, and offer a personalized experience.

A. Personal Information

• Full name

• Phone number

• Email address

• Delivery address (if applicable)

• Payment details (collected and processed securely through third-party payment providers)

B. Usage & Transaction Data

• Purchase history and order details

• Store preferences and browsing activity

• Interaction with our app features

• App performance and error reports

C. Device & Technical Information

• IP address and network provider

• Device type, model, and operating system

• App version and performance logs

D. Location Data (Optional)

With your permission, we may collect location data to:

• Recommend nearby stores and promotions

• Assist in order tracking and delivery services

• Improve security and fraud detection

You may enable or disable location tracking at any time through your device settings.

3. How We Use Your Data

We use the collected data for the following purposes:

• Service Provision: Ensuring smooth app functionality, processing transactions, and delivering a seamless shopping experience.

• Personalization: Recommending relevant products, stores, and offers based on your preferences and purchase history.

• Security & Fraud Prevention: Protecting accounts, verifying transactions, and preventing unauthorized access.

• Customer Support: Responding to inquiries, resolving issues, and improving our customer service.

• Marketing & Promotions: Sending updates, promotional offers, and important notifications (you can opt-out anytime).

• Legal & Compliance: Meeting regulatory requirements and ensuring compliance with applicable laws.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data. However, we may share necessary information with:

• Payment Providers (for secure transactions)

• Retail Partners & Stores (to fulfill orders and provide customer support)

• Logistics & Delivery Services (if applicable)

• Regulatory Authorities (if required by law or to prevent fraud)

All third-party service providers are contractually bound to protect your data and use it only for authorized purposes.

5. Data Security Measures

We implement strong security measures to safeguard your information, including:

• End-to-End Encryption for sensitive data

• Multi-Factor Authentication (MFA) for secure logins

• Regular Security Audits to prevent vulnerabilities

• Strict Access Controls ensuring only authorized personnel handle your data

Despite our best efforts, no system is entirely foolproof. We recommend keeping your account credentials confidential and reporting any suspicious activity.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for location tracking or marketing communications.

• Request a copy of the data we hold about you.

• Report any privacy concerns or request assistance via info@fastcart.sa.

7. Policy Updates & Notifications

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any changes will be communicated through our app or website.

8. Contact Information

For questions or concerns regarding this policy, please contact us at:

📩 Email: info@fast-cart.shop

📍 Address: FastCart HQ, Riyadh, Saudi Arabia

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